Customer onboarding guide

How to Join PROPAIOS

Get your business ready in a few simple steps and start using PROPAIOS on WhatsApp.

PROPAIOS helps automate customer enquiries and bookings through WhatsApp. Before we can connect your business, there are a few setup steps to complete. Follow the guide below and inform our admin once you are ready.

PROPAIOS helps collect enquiries, booking details, and customer documents for review. Hosts remain responsible for final booking approval, payment confirmation, and vehicle handover.

TEL

Get a dedicated number

META

Prepare your Facebook account

WA

Register WhatsApp Business API

ADMIN

Inform PROPAIOS admin

SETUP

PROPAIOS setup and configuration

LIVE

Test and go live

Get started

Three practical milestones to launch your PROPAIOS car rental assistant.

WA
Step 1

Prepare WhatsApp

Get a dedicated number and prepare your Meta/Facebook access.

AI
Step 2

Configure PROPAIOS

Send your business details, fleet info, pricing, FAQs and booking rules.

GO
Step 3

Test and launch

Review replies, test the booking flow, then go live for customer enquiries.

Setup progress

Complete the steps below with PROPAIOS admin.

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What you need before joining

Prepare these items first so onboarding is smooth.

Dedicated phone number

A business number that can receive SMS or calls during registration.

Facebook / Meta account

An account you control and can continue accessing later.

WhatsApp Business API

Your dedicated number needs to be registered through Meta.

PROPAIOS admin contact

Inform us once your number is ready for connection and setup.

Step-by-step guide

1

Prepare a dedicated phone number

You need a dedicated phone number for PROPAIOS.

  • This number should be used for your business.
  • It should be able to receive calls or SMS during registration.
  • Preferably use a number that is not actively tied to your daily personal WhatsApp.
  • If the number is already connected to WhatsApp, it may need to be disconnected first before WhatsApp Business API registration.
Tip: Using a dedicated business number helps keep customer communication organised.
2

Prepare your Facebook / Meta account

You need a Facebook account to manage WhatsApp Business API setup through Meta.

  • Make sure you have access to your Facebook account.
  • You may also need a Meta Business account for setup.
  • Use an account you can continue to access in the future.
Important: Use a business owner or admin account that you control.
3

Register your number with WhatsApp Business API

Register your dedicated number with WhatsApp Business API.

  • Start the registration process using your Meta/Facebook business setup.
  • Verify the phone number when requested.
  • Complete onboarding until the number is connected successfully.
Important: If Meta says the number is already registered to another WhatsApp account, you must disconnect it first before continuing.
4

Inform PROPAIOS admin once setup is completed

After WhatsApp Business API registration is completed, inform PROPAIOS admin.

  • Business name
  • Contact person name
  • Registered WhatsApp number
  • Confirmation that WhatsApp Business API registration is completed
  • Preferred business details or operating notes
5

PROPAIOS setup and business configuration

Our team will then configure your PROPAIOS account.

  • Business profile and basic details
  • Greeting and reply flow
  • Booking flow
  • Service areas
  • Fleet or product info
  • Pricing and FAQs
  • Support routing

Once we receive your details, our team will begin connecting and configuring your PROPAIOS setup for your business use case.

6

Review, test, and go live

Before going live, test the setup together with our team.

  • Test WhatsApp responses
  • Test customer enquiries
  • Test booking flow
  • Confirm business info is correct
  • Go live once approved

After testing is completed, your PROPAIOS account is ready to serve customers.

FAQ

Do I need a dedicated phone number?

Yes. A dedicated number is strongly recommended for proper business setup and smoother onboarding.

Can I use my existing WhatsApp number?

Possibly, but if it is already tied to an active WhatsApp account, it may need to be disconnected first before API registration.

What happens after I inform the admin?

The PROPAIOS team will configure your account and help prepare your system for testing and launch.

Will PROPAIOS help with setup?

Yes, once your number is ready and registered, the admin team can guide the next steps.

Ready to join PROPAIOS?

Complete the setup steps above, then contact our admin to begin your onboarding.