Test how the AI responds to customer messages for your business
Supervisor Action
Edited response will be saved to your approved library for future reuse.
Quick Test Messages
SOP Rules
Define how your business automatically responds to complaints. These override AI responses.
Add New SOP Rule
Your SOP Rules
Loading SOP rules...
Menu Items
Manage your menu sizes, add-ons, tags and availability. The AI uses tags to match customer orders.
Loading menu...
Add Menu Item
Basic Info
Pricing
Add-ons / Options
e.g. Extra Cheese +RM2.00, No Onion +RM0.00, Stuffed Crust +RM3.00
Display & Availability
Photo
JPG, PNG, WebP
Upsell Rules
Reward customers who spend above a threshold. Shown in WhatsApp listing & order confirmation.
Loading...
Add Upsell Rule
Knowledge Base FAQ
Frequently asked questions your AI will answer automatically on WhatsApp. If a customer asks something not in this list, the bot will escalate to supervisor before replying.
Business Owner Responsibility Disclaimer
All answers saved in this Knowledge Base will be delivered to your customers via WhatsApp on your behalf.
AI Assistant may hallucinate and generate incorrect, inappropriate, unsuitable or misleading answers without warning.
You, as the business owner, are fully responsible for the accuracy, legality, and appropriateness of every answer.
PROPAIOS provides the AI platform only we are not liable for any claims, disputes, or damages arising from answers you have added, edited, or approved.
Answers involving pricing, promotions, health claims, or legal obligations should be reviewed carefully before activation.
AI-Generated Answers Review Before Publishing
Entries marked Needs Review were automatically generated by the AI from your Knowledge Base when it was unsure.
Do NOT publish without carefully reading and editing the answer.
Publishing an inaccurate AI-generated answer is your responsibility as the business owner.
PROPAIOS does not auto-publish any AI answer human approval is always required.
Quick Setup
Load standard FAQs for your business type, then edit each answer to match your actual details.
Choose a FAQ template set to load:
Loading sets...
Each set includes 38-52 pre-written FAQs in both English and BM. You can edit, delete or add more anytime.
Loading...
New FAQ
Business Inventory
Pre-catalogue everything customers might ask about. The bot checks here first Yes answers instantly, No denies cleanly, Escalate routes to your supervisor.
Business Owner Responsibility Disclaimer
Every item marked Yes or No in this inventory will be answered automatically to your customers without human review.
AI Assistant may hallucinate and generate incorrect, inappropriate, unsuitable or misleading answers without warning.You are solely responsible for ensuring these answers are accurate, up to date, and legally compliant especially for halal certification, allergen information, and regulatory claims.
PROPAIOS is not liable for any consequences arising from incorrect or outdated information in this inventory.
For sensitive items (halal, allergens, pricing), use the Escalate flag to route to your supervisor instead of answering automatically.
Click Load F&B Catalogue to seed 70+ pre-built items, or Add Item to start from scratch.
Add Inventory Item
Ambiguity List
Known vague or unclear customer messages. Bot checks this list first. Set action: Refer Menu, Rephrase, or write a Custom Answer.
Click Load Default List to seed known ambiguous phrases, or Add Entry to add your own.
Add Ambiguity Entry
Demo Insights
Analytics from visitors who tried the live demo at /demo. Use this to improve your FAQ and AI responses.
Loading...
Top Questions Asked
No data yet
FAQ Misses (Bot said "ask staff")
No misses yet great!
Language Breakdown
Recent Demo Sessions
Loading...
Demo Settings
Customise your branded demo page at /demo/your-slug. Share it with customers to show them exactly what their experience will look like.
Your role: AI Quality Control Accept = approves AI response to the library (trains AI) | Edit = improve before saving | Reject = flag bad response. Customer resolution is handled by the Supervisor at /supervisor
All incoming messages — sorted by priority
💬 Host Feedback Review
Host-flagged conversation turns — review, edit and publish to KB
Terms & Conditions
These terms are shown to customers on your web order page.
Terms & Conditions Text
When a customer question is escalated to supervisor, auto-send the AI answer after this many minutes if supervisor has not acted. Range: 5120 mins. Default: 15.
Remedy & Compensation
Configure compensation rules per complaint type and delivery/deposit settings.
Complaint Compensation Rules
These rules guide the AI when drafting resolution responses. Set per complaint type.
Loading...
Reservation Deposit Rules
Delivery Charges
Analytics
Overview of complaints, reservations and orders.
Loading...
Telegram Routing
Configure which Telegram group receives each type of notification.
Group Chat IDs
How to get a Chat ID:
1. Add your bot to the Telegram group
2. Send a message in the group
3. Open: https://api.telegram.org/bot[TOKEN]/getUpdates
4. Find the "id" inside "chat" it is a negative number for groups
Receives: Complaints, Reservations, Modifications
Receives: Dine-in orders, Takeaway orders
Receives: Delivery orders (with address)
Leave blank to use the default Supervisor group as fallback for all notifications.